Passwords are case sensitive, so double-check your typing to make sure the field is accurate. Sometimes browsers auto-fill the password field for you (based on prior visits and sometimes based on old passwords)—clear the field and retype your password to ensure what’s entered is accurate. If you still have trouble, choosing a new password is quick and easy, follow the steps at app.passit.ca/password/reset. If you are experiencing a login loop (your order number has been activated but your email isn't recognized), this is typically caused by a mistyped email address at activation. Contact us for assistance.